Privacy Policy

1. Who We Are

Monixbet Casino ("we", "our", "us") operates monixbet-casino-uk.com and is the data controller for personal data collected through this website. We hold a UK Gambling Commission licence and are registered with the Information Commissioner's Office (ICO) as a data controller under the UK GDPR and Data Protection Act 2018.

Our Data Protection Officer can be contacted at [email protected]. We take data protection seriously and process all personal data in accordance with applicable UK data protection law. The Monixbet Casino platform is designed with privacy principles built in from the ground up.

2. Data We Collect

Registration data: name, date of birth, email address, home address, phone number (optional), and payment method details. This is necessary to create your account and comply with UKGC age and identity verification requirements.

KYC documents: copies of your photo ID and proof of address, as required by our UKGC licence for identity verification. These are stored securely and accessed only by authorised personnel for verification purposes.

Transaction data: deposit and withdrawal records, payment method details (we store tokenised references, not raw card numbers — card details are processed by PCI-DSS Level 1 certified payment processors), and transaction history.

Gameplay data: game history, session data, bet amounts, and win/loss records. This is used to fulfil our UKGC obligations for responsible gambling monitoring and to detect unusual behaviour patterns that may indicate problem gambling or fraud.

Technical data: IP address, device type, browser type, operating system, and session data. Collected automatically for security purposes and to improve platform performance. We use cookies — see our Cookie Policy in your account settings for full details.

3. How We Use Your Data

To provide our service: account management, processing transactions, customer support, and gameplay. Legal basis: performance of contract.

Legal and regulatory compliance: age verification, KYC, anti-money laundering, problem gambling monitoring, and UKGC reporting obligations. Legal basis: legal obligation.

Responsible gambling: monitoring gameplay patterns for indicators of problem gambling, applying self-imposed limits, and communicating with at-risk players. Legal basis: legal obligation and legitimate interests.

Security and fraud prevention: IP monitoring, device fingerprinting, and detection of multi-accounting or bonus abuse. Legal basis: legitimate interests.

Marketing: promotional emails and bonus offers — only if you have opted in to marketing communications. You can unsubscribe at any time. Legal basis: consent. We do not sell your data to third parties for their marketing purposes.

4. Data Sharing

We share your data with: payment processors (for transaction processing), identity verification providers (for KYC), game providers (for game delivery — they receive session tokens, not personal details), and the UK Gambling Commission (as required by our licence).

We may share data with law enforcement agencies if required by law or court order. We may also share data with GamStop in the event of self-exclusion, as required by UKGC licence conditions.

We do not share your data with third-party advertisers for their independent marketing use. All data processors we work with are bound by data processing agreements ensuring GDPR compliance. If you have questions about specific processors, contact our DPO.

5. Your Rights

Under UK GDPR, you have the right to: access a copy of your personal data (Subject Access Request), correct inaccurate data, request deletion of data (subject to legal retention requirements), restrict processing in certain circumstances, data portability, and object to processing based on legitimate interests.

To exercise any of these rights, contact [email protected]. We will respond within 30 days. Please note that some data must be retained for regulatory compliance periods — for example, KYC documents and transaction records must be kept for 5 years under UK AML regulations, even after account closure.

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. We encourage you to contact us first to resolve any issues directly. The UK Gambling Commission also has oversight of how we handle player data in the context of our gambling licence.

6. Data Security & Retention

We use 256-bit TLS encryption for all data in transit. Data at rest is encrypted using AES-256. Access to personal data is restricted to authorised personnel on a need-to-know basis. We conduct regular security audits and penetration testing. Our payment processing is PCI-DSS Level 1 certified.

We retain account data for the duration of your account plus 5 years after closure (regulatory requirement). KYC documents are retained for 5 years from the last transaction date. Gameplay and transaction records: 5 years. Marketing opt-in records: until withdrawal of consent plus 3 years. Contact us for our full data retention schedule.