Terms & Conditions

1. Eligibility

Our services are available to UK residents aged 18 and over. By registering an account at Monixbet Casino, you confirm that you are of legal gambling age in your jurisdiction, that gambling is legal in your country of residence, and that you are not a resident of any excluded territory. Age verification is mandatory before any gambling activity is permitted, as required by our UKGC licence. We use third-party age and identity verification tools and reserve the right to request documentation at any stage.

Employees of Monixbet Casino and their immediate family members are not permitted to hold player accounts. One account per person, per household, and per IP address. Players found operating multiple accounts will have duplicate accounts closed and any bonus balances forfeited, in line with UKGC regulations on multi-accounting.

2. Account Registration & KYC

You must provide accurate, complete, and current information when registering. We are required by UKGC rules to verify your identity before processing withdrawals and to perform periodic re-verification. KYC (Know Your Customer) verification requires photo ID (passport, driving licence, or national ID card) and proof of address (bank statement or utility bill dated within 3 months). Failure to provide valid KYC documents when requested may result in account suspension and withholding of pending withdrawals pending investigation.

Under UKGC regulations, we may also request source of funds documentation if your deposit patterns or withdrawal requests trigger enhanced due diligence requirements. This is a standard industry requirement and is not a reflection of any accusation of wrongdoing.

3. Bonuses & Promotions

Welcome bonus: 100% match up to £200 plus 50 free spins on first deposit. Minimum deposit to trigger: £10. Wagering requirement: 30x the bonus amount only. Maximum cashout from bonus-derived winnings: 5x the bonus amount. Bonus validity: must be claimed within 30 days of registration; wagering must be completed within 30 days of bonus credit. The welcome bonus is available to new UK players only, one per household and IP address.

Payment methods excluded from bonus eligibility: PayPal, Apple Pay, Google Pay, Paysafecard, and Klarna. Deposits via these methods are valid for real-money play but do not trigger bonus offers. Eligible methods: Visa, Mastercard, Skrill, Neteller, and bank transfer.

We reserve the right to modify, suspend, or cancel any bonus offer at any time with reasonable notice. In the event of suspected bonus abuse, manipulation, or fraudulent play, we reserve the right to void bonus balances and close accounts. Bonus funds must be used before real-money funds when playing. Players may forfeit their bonus at any time from the account settings, which releases the underlying real-money deposit for withdrawal.

4. Deposits & Withdrawals

Minimum deposit: £10 for most payment methods; £20 for bank transfer. Maximum deposit: £10,000 per transaction (subject to individual payment provider limits). Deposits are processed immediately in most cases. We do not charge deposit fees, though your payment provider may apply charges independently.

Withdrawals require full KYC verification before processing. Minimum withdrawal: £20. Maximum withdrawal per transaction: £10,000. We process withdrawal requests within 24 hours of approval. PayPal, Skrill, and Neteller withdrawals typically complete within 2 hours of processing. Card withdrawals may take 1-3 additional business days depending on your bank. We do not charge withdrawal fees. The withdrawal method must match the deposit method in most cases (anti-money laundering requirement).

We reserve the right to request additional verification for large withdrawals or unusual withdrawal patterns, in compliance with our AML (Anti-Money Laundering) obligations under UK law and UKGC licence conditions. Any player who has a net gain exceeding £5,000 from bonus play may be required to provide enhanced source of funds verification.

5. Responsible Gaming

We are committed to responsible gaming. All players have access to deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion — available 24/7 in account settings. If you wish to self-exclude, we will implement your exclusion immediately and report it to GamStop, the UK national self-exclusion register. Self-exclusion through GamStop also blocks access to all other UKGC-licensed gambling sites.

If you suspect you have a gambling problem, please contact BeGambleAware or GamCare (helpline: 0808 8020 133) before contacting us. Both organisations provide free, confidential support for gambling-related issues.

6. Game Rules & Fair Play

All games available at Monixbet Casino use certified Random Number Generator (RNG) technology audited by independent testing labs. Game RTPs are published within each game's information panel. We use fair and transparent game mechanics and publish aggregate RTP statistics for our slots portfolio regularly. Any malfunction of a game voids all plays and any associated winnings. Technical issues are rare but do occur — our support team resolves them promptly.

Collusion, use of automated betting systems, exploitation of software bugs, and any other form of cheating are strictly prohibited and will result in immediate account closure and forfeiture of any balances. We report suspected fraud to the UKGC and relevant law enforcement authorities.

7. Governing Law & Disputes

These terms are governed by the laws of England and Wales. In the event of a dispute, we encourage players to contact our customer support team as a first step. If unresolved, players can escalate to our Alternative Dispute Resolution (ADR) provider, details of which are provided on request. Players can also contact the UK Gambling Commission at gamblingcommission.gov.uk.

Our full terms and conditions are available in the legal section of your account. These terms were last updated in March 2026. We will notify registered players of any material changes to these terms via email with reasonable notice.